Shipping & Returns

Shipping costs

3DWise products are shipped worldwide. Below you will find the rates per region.

  • The Netherlands
    Ketterbox pack: €4.00
    Package: €5.95
  • Belgium + Germany
    Package: €8.75
  • Worldwide
    Package: €12.00

Normally it is no problem to deliver our products worldwide, but the coronavirus causes that in some countries shipments are no longer accepted from certain postal providers. However, we do have the option of delivering the packages to you via another provider (but at a higher rate)! As long as your country is on this list, there are difficulties with sending packages to you, so we have to charge shipping costs of € 35.00.

Delivery time

Please note: Due to the Coronavirus, the delivery times are currently longer than we normally have. For larger orders you can email or call us to ask what the current delivery times are.

We try to keep products that are frequently ordered in stock. Orders placed before 4:30 PM (in stock) will be shipped the same day. You can expect this order after shipping within approximately:

  • The Netherlands: 1-2 business days
  • Belgium, Germany, Luxembourg, United Kingdom, Denmark: 2-3 working days
  • Europe: 3-8 working days
  • Iceland, Montenegro, Norway, Russia, Serbia, Turkey, North Macedonia, Bosnia and Herzegovina, Armenia, Ukraine: 4-14 business days
  • Worldwide: 8-10 working days

Note: These are the delivery times from the moment we have completed the order. With regular orders it will take about 2 working days before they are sent to the post.

We always do our best to send the products as soon as possible. Since we make a large part of all products to order, it can sometimes take a little longer in busy periods. If we cannot deliver the order within a working week, we will keep you informed about the delivery time of the order.

If you urgently need the order, please contact us. Then we will let you know which delivery term is possible.

Once your order has been shipped you will receive an email with a tracking number so you can track the order.

Returns

If you are not satisfied, neither are we. That is why you can return your product up to 30 days after receiving your order. We request you to submit your return request within 14 days after delivery.

Conditions for return

  • Buyers are responsible for the return shipping costs. If the item is not returned in its original condition, the buyer is responsible for the reduction in value.
  • It concerns a product from the online store. This means that orders that are printed on request cannot be returned (unless these products are damaged or broken during delivery).

Roadmap

  1. Register your return within 14 days in the form on the right.
  2. Send the package to:
    3DWise
    Nedersassen 20
    2951 EK Alblasserdam
    The Netherlands
  3. 3. Once we have received your return, you will receive a full refund of the order (mostly the same day on working days).

Return request

Your personal data

Product information & reason of return